Chandigarh (Balwinder Singh): The Haryana Cabinet, chaired by Chief Minister Nayab Singh Saini on Monday, approved an updated regulatory framework for ride-hailing aggregators and delivery service providers operating within the National Capital Region (NCR). Formulated under the Haryana Motor Vehicles Rules, 1993, the new rules align directly with guidelines issued by the Ministry of Road Transport and Highways and the Commission for Air Quality Management. The state administration enacted these measures to modernize regional transport systems, reduce vehicular emissions, and improve overall air quality across Haryana’s NCR districts.
According to the amended provisions, any new vehicle added to the fleets of aggregators, delivery services, and e-commerce platforms in the NCR must run on compressed natural gas (CNG), electricity, or other approved clean fuels effective January 1, 2026. Furthermore, existing fleets operating within these designated zones will only be permitted to onboard CNG or electric three-wheelers and auto-rickshaws, accelerating the local transition toward eco-friendly transit.
The cabinet approved modifications to Rule 86A of the provincial motor vehicle regulations to establish a comprehensive oversight mechanism for app-based operators. This new framework introduces mandatory licensing procedures, strict onboarding protocols for drivers and vehicles, fare regulations, and robust cyber security standards for mobile applications. It also institutes mandatory driver training programmes alongside formalized grievance redressal structures to resolve user complaints efficiently.
To safeguard workers and commuters, the policy introduces substantial insurance mandates, requiring service providers to secure a minimum of 500,000 Indian rupees in passenger liability coverage and an equivalent 500,000 Indian rupees in health insurance for drivers. Additionally, operators must provide at least one million Indian rupees in term insurance for all onboarded drivers. Vehicles must be equipped with tracking devices, panic buttons, medical kits, and fire extinguishers, supported by a 24-hour operational control centre to manage emergency situations.
To enforce accountability, the regulations demand digital verification of all personnel and asset records through the national Vahan and Sarathi portals. Aggregators and delivery firms are required to maintain detailed, updated digital logs of their operations. The entire registration and licensing pipeline will be facilitated through a specialized government web portal, cleanmobility.haryanatransport.gov.in, which also features clauses regarding equitable fare sharing, driver welfare, and the inclusion of accessible vehicles for passengers with disabilities.
