Amritsar (Gurpreet Singh): A prolonged wait at Sri Guru Ram Das Ji International Airport turned into a frustrating ordeal for passengers after a SpiceJet flight was reportedly delayed by nearly 17 hours.
The flight was scheduled to take off at 8:40 am, but passengers said the departure time was initially revised to 11 am. They were later allegedly informed at the airport counter that the flight would not operate until much later, leaving travellers facing an extended wait.
The delay has sparked anger among passengers, who have accused the airline of failing to communicate properly and provide adequate assistance.
No clear word on refund or alternate flight
Passengers claimed that even after being informed about the lengthy delay, they were not given satisfactory information about their options.
According to one traveller, passengers were unable to get a clear response regarding refunds, alternate flights or accommodation. The passenger also alleged that no responsible SpiceJet official was available to properly address the complaints at the airport.
Travellers have demanded that the airline immediately clarify the situation and inform them about the arrangements being made for those affected.
Children among passengers waiting for hours
The delay has been particularly difficult for families travelling with children.
Videos from the airport showed passengers waiting outside in the heat, with some families seen sitting with their children as they waited for updates on the flight.
Passengers alleged that despite the hours-long wait, no senior airline representative came forward to address their concerns or explain the reason behind the delay.
Passengers invoke DGCA regulations
Several affected travellers have also raised the issue of DGCA passenger-rights provisions, saying they should be offered applicable remedies in case of a prolonged flight disruption.
They are seeking either refunds or alternative travel arrangements, depending on their eligibility under the prevailing rules.
Passengers have also called for basic amenities and proper assistance while they remain stranded at the airport.
Airline response awaited
The affected travellers are now seeking a clear explanation from SpiceJet on the cause of the delay and the steps being taken to assist them.
The incident has also raised concerns over passenger communication during prolonged flight disruptions, particularly when families with children are required to remain at the airport for several hours.
A detailed response from the airline regarding the delay and passenger arrangements is awaited.
