Chandigarh (Balwinder Singh): To ensure higher institutional accountability and accelerate public grievance redressal, Haryana Chief Minister Nayab Singh Saini has mandated that at least one major complaint from the “Mhari Sadak” mobile application must be thoroughly reviewed during every monthly district-level grievance and review meeting led by Deputy Commissioners. The decision aims to enhance the daily utility of the platform and penalize public works officials who demonstrate negligence or unnecessary delays in addressing damaged road networks.
Presiding over a comprehensive review session at the state secretariat, the Chief Minister was briefed by Haryana Space Applications Centre (HARSAC) scientists on the status of the platform following the rollout of its second version in December 2025. Official tracking data shows that a total of 143,065 roads spanning roughly 63,389 kilometres have been fully mapped and geofenced across various engineering departments. To date, the platform has successfully resolved 31,939 public complaints regarding structural road issues. The Chief Minister ordered technical teams to widen the public awareness network, specifically instructing Regional Transport Offices to facilitate application downloads for commercial taxi and aggregator drivers during standard vehicle fitness screenings to crowd-source immediate road quality feedback.
The administration has introduced strict financial penalties for private contractors failing to execute mandatory road maintenance during their Defect Liability Period (DLP). Under the new guidelines, state departments are required to seize the bank guarantees of defaulting firms immediately; any construction company penalised three times under this provision will face blacklisting from all future state engineering contracts. Addressing instances where departments repeatedly transferred specific complaints across jurisdictions in districts like Gurugram, Hisar, Bhiwani, and Rohtak to evade responsibility, Chief Minister Saini issued immediate disciplinary action directives against more than a dozen negligent public officials.
To bypass traditional red tape and speed up asphalt repairs, the Haryana government will transition to a short-time tendering process for road maintenance work, requiring administrative procedures to conclude within ten days of bid submission. Additionally, the Chief Minister ordered special infrastructure focus along interstate border corridors, emphasizing regular inspections, structural painting of bridges, and the timely execution of administrative paperwork between January and July to ensure seasonal monsoon rains do not stall vital connectivity projects. Chief Secretary Anurag Rastogi and Public Works Department Additional Chief Secretary A.K. Singh attended the high-level review alongside senior administrative heads.
