Chandigarh (Balwinder Singh)— The Haryana Right to Service Commission has officially launched a WhatsApp-based chatbot designed to simplify the process for citizens to track their applications and file appeals. A spokesperson for the Commission announced on Wednesday that this initiative is a significant step toward increasing transparency and strengthening citizen services through the use of digital technology. By leveraging this platform, residents can now easily monitor the status of their requests and engage with the Auto Appeal System (AAS) directly from their mobile devices.
The new chatbot allows users to receive real-time updates regarding their applications and any subsequent appeals without the need for traditional paperwork or physical visits to government offices. This platform provides a fast, simple, and hassle-free experience, ensuring that information is accessible at any time. To utilize this service, citizens are encouraged to send a message to the designated WhatsApp number at 6239466937. The Commission emphasized that the 24/7 availability of this tool is meant to empower the public by putting vital administrative functions into the palms of their hands.
This digital advancement is part of a broader commitment by the Haryana Right to Service Commission to ensure time-bound service delivery and a more effective grievance redressal mechanism. The spokesperson noted that the Commission has been consistently adopting digital innovations to make the governance process more citizen-centric. By integrating such technologies, the administration aims to minimize delays and hold departments accountable for the timely completion of public services. This latest launch reflects the ongoing efforts to modernize provincial infrastructure and honour the rights of citizens through efficient and accessible digital channels.
