02
Oct
Gurugram (Balwinder Singh) — Haryana Chief Minister Nayab Singh Saini on Friday announced a three-tier grievance redressal mandate across state administration: identifying citizen issues, executing solutions, and securing explicit confirmation from the affected resident before any complaint file is officially closed. Addressing reporters after chairing a comprehensive review meeting on civic amenities, infrastructure progress, and public grievances in Gurugram, Saini emphasized that administrative performance will be judged strictly by ground-level relief rather than paper clearance. The Chief Minister revealed that the state operates an internal, parallel monitoring framework directly overseen by his office to track civic delivery and collect real-time…