Pieter Elbers statement

New Delhi, December 4, 2025— IndiGo CEO Pieter Elbers on Thursday acknowledged that the airline failed to deliver a satisfactory travel experience in recent days as large-scale operational disruptions led to widespread cancellations and delays across the network. He said the immediate priority is to stabilise operations and restore punctuality, a task he described as “not an easy target”.In a message to IndiGo employees, Elbers said the past few days had been challenging for customers and staff alike. More than 300 flights were cancelled on Thursday, while many others faced significant delays, adding to passenger frustration.“We serve close to 380,000…