07
Sep
New Delhi, September 7, 2025: Air India Chief Executive Officer Campbell Wilson has reassured employees about the airline’s steady progress in performance, customer experience, and cultural transformation, while underlining its commitment to transparency and trust-building. In a letter to staff, Wilson acknowledged the challenges faced by all airlines, referencing the scrutiny that followed the AI171 crash in Ahmedabad earlier this year. He stressed the importance of providing “timely, clear, and accurate information” during crises, noting that Air India has deliberately chosen to be more open in reporting even minor incidents. While this approach has temporarily increased media coverage, Wilson pointed…