New Delhi/Bengaluru/Mumbai (Rajeev Sharma): IndiGo faced another wave of operational disruption on Thursday, with more than 180 flights cancelled across its key hubs due to a shortage of pilots caused by recently enforced Flight Duty Time Limitations (FDTL) norms. The Gurugram-based airline, which handles the largest volume of domestic flights in India, struggled to maintain schedules at Mumbai, Bengaluru, and Delhi airports.
At Mumbai Airport, 86 flights were affected, comprising 45 departures and 41 arrivals. Bengaluru reported 73 cancellations, including 41 incoming flights, while Delhi saw 33 flights cancelled by midday. Airline sources cautioned that the total number of cancellations could rise further by the end of the day.
Operational efficiency takes a hit
The crew shortages have significantly impacted IndiGo’s On-Time Performance (OTP). Data from December 3 shows OTP across six major airports—Delhi, Mumbai, Bengaluru, Chennai, Kolkata, and Hyderabad—plummeted to just 19.7%, down from 35% recorded the previous day. Industry observers noted that the airline’s ability to operate reliably has been severely constrained since the implementation of the second phase of FDTL norms, which mandate stricter rest periods for pilots.
Regulator steps in
The Directorate General of Civil Aviation (DGCA) has launched an inquiry into the widespread disruptions, asking IndiGo to provide reasons for the flight cancellations and a plan to mitigate delays. The investigation is expected to examine whether the airline adequately planned for staffing under the new regulatory framework.
Pilot body criticises airline management
The Federation of Indian Pilots (FIP) has held IndiGo accountable for the crisis, accusing the airline of failing to hire sufficient staff despite having a two-year transition period to prepare for FDTL norms. FIP described the airline’s actions as “inexplicable” and urged the DGCA not to approve future seasonal flight schedules for airlines that lack adequate staffing. The body also recommended reallocating slots to other carriers capable of operating services reliably during the peak travel and fog season.
With the busy holiday season underway, the continued flight cancellations have affected thousands of passengers, leaving travellers frustrated and questioning IndiGo’s operational planning. Experts warn that unless staffing issues are addressed promptly, delays and cancellations could persist in the coming weeks.
