Chandigarh (Balwinder Singh): Haryana Chief Minister Nayab Singh Saini has directed administrative officers to eliminate negligence in addressing public grievances, emphasizing that the state’s priority is providing swift relief to citizens. Presiding over the District Public Relations and Grievance Redressal Committee meeting in Gurugram, the Chief Minister interacted with residents and reviewed 16 major complaints. Out of these, 13 long-standing issues were resolved on the spot, while the remaining three pending matters were deferred to the next session with a directive for detailed status reports.
During the session, the Chief Minister closely examined complaints regarding road infrastructure and civic amenities. Reviewing updates from various urban development agencies, he stressed that departments must not wait for complaints but should proactively identify road stretches requiring immediate repair. He instructed state officials to maintain inter-departmental coordination and strictly monitor the “Mhari Sadak” mobile application to guarantee time-bound infrastructure maintenance and improve general traffic safety.
A major case of property fraud was also brought to light during the meeting when a female resident of Laxman Vihar alleged that a financier had deceitfully transferred her house registry under his name during a loan transaction. Taking stern note of the matter, the Chief Minister ordered an immediate inquiry into the roles of the financier and the concerned registrar involved in the documentation process. He instructed the local police to initiate strict legal proceedings to ensure the property is vacated and returned to the rightful owner at the earliest.
Additionally, infrastructure deficiencies in Sector 4, including waterlogging, sewage overflows, and contaminated drinking water supply, were raised by local representatives. The Chief Minister ordered an immediate, comprehensive survey of the sector to formulate a detailed rectifying report. To enhance accountability, he mandated that eminent persons managing the Chief Minister’s Grievance Cell must personally contact complainants to verify their full satisfaction before officially closing any file in the state database.
